At Lamsa Perfume, customer satisfaction is our priority. We strive to ensure that every order arrives in perfect condition. Please read our refund and exchange policy carefully before making a purchase.
Returns & Exchanges
Due to hygiene and safety regulations related to fragrance products, we are unable to accept returns or exchanges for perfumes that have been opened, used, or tampered with.
You may be eligible for a return or exchange only under the following circumstances:
- You received a damaged product.
- You received the wrong item.
- The product has a manufacturing defect.
- The item was delivered with missing contents.
- The issue is reported within 48 hours of receiving your order.
- The product remains unused and in its original packaging, including all accessories and labels.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened or used perfumes.
- Products with damaged or missing original packaging.
- Items damaged due to misuse or improper storage.
- Products reported after the specified return period.
- Sale, clearance, or promotional items (unless they arrive damaged or incorrect).
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds will be processed using the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Shipping fees are non-refundable unless the return is due to our error.
Exchange Process
If you received a damaged or incorrect item, we will arrange a replacement at no additional cost, subject to product availability. If the requested item is unavailable, a full refund or an alternative product of equal value may be offered.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team and provide:
- Your order number.
- A description of the issue.
- Clear photos showing the product and its packaging.
- Your contact information.
Our support team will review your request and guide you through the next steps.
Contact Us
If you have any questions regarding our Refund & Exchange Policy, please contact our customer support team. We are always happy to assist you and ensure you have the best shopping experience with Lamsa Perfume.